Welcome to EG Power. We operate an online Woo Commerce store offering Lithium Battery Banks, In-built Lithium ESS, Solar Inverters, and Home UPS systems.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website [https://egpower.in/].
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Personal Information
When you create an account, place an order, or contact us, we may collect:
- Full Name
- Email Address
- Phone Number
- Billing & Shipping Address
- Payment Information (processed securely by third-party gateways)
Note: EG Power does not store full credit card or payment details. All payments are securely handled by our payment processors.
B. Order & Transaction Data
- Order history
- Cart activity
- Invoices and receipts
- Warranty or service request details
C. Technical & Usage Information
Automatically collected while you browse:
- IP Address
- Browser type and version
- Device details
- Operating system
- Pages visited and time spent
- Cookies and tracking data
This helps us enhance user experience and monitor site performance.
D. Cookies & Tracking Technologies
EG Power uses cookies to:
- Remember your cart
- Enable faster checkout
- Improve website performance
- Track analytics
- Personalize your shopping experience
- Run advertising campaigns
You can choose to disable cookies, but some features may not work properly.
2. How We Use Your Information
We use your information to ensure smooth and efficient service:
Order Processing
- Confirm and process your orders
- Manage payments
- Deliver products
- Generate invoices
Customer Support
- Respond to queries
- Assist with warranties & returns
- Provide product guidance
Website Improvement
- Analyze user behavior
- Enhance website functionality
- Personalize product suggestions
Marketing & Communication
With your consent, we may send:
- Promotional offers
- Product updates
- Order updates
- Service notifications
You may opt out at any time.
3. Sharing Your Information
EG Power does not sell your personal data.
We only share information with trusted third parties for legitimate business needs, such as:
A. Service Providers
- Payment gateways (Stripe, Razorpay, PayPal, etc.)
- Courier & logistics partners
- Email and SMS service providers
- Hosting & security providers
- CRM and analytics tools
B. Legal Requirements
We may disclose information:
- When required by law
- To comply with government or court orders
- To protect our legal rights
C. Business Transfers
If EG Power merges, sells, or transfers ownership, customer data may be included in the transferred assets.
4. Data Security
We protect your data using industry-standard security practices, including:
- SSL encryption
- Secure payment processing
- Firewalls & malware protection
- Secure server infrastructure
- Limited access controls for staff
While we aim for maximum security, no method is 100% risk-free.
5. Your Rights
As a user of EG Power, you have the right to:
- Access the personal data we store
- Request corrections to your information
- Request deletion of your data
- Withdraw consent for marketing
- Request a copy of your stored information
To exercise your rights, contact us at:
harbhinder.chahal@gmail.com (or your preferred email)
6. Data Retention
We retain information only for as long as needed:
- To fulfill orders
- For warranties & customer support
- To comply with tax or legal obligations
After the required period, your data will be securely deleted.
7. Third-Party Links
EG Power may provide links to third-party websites.
We are not responsible for the privacy practices of those external sites. We recommend reviewing their policies.
8. Children’s Privacy
EG Power does not knowingly collect personal data from anyone under the age of 16.
If you believe a minor has provided us information, please contact us for immediate removal.
9. Changes to This Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with a new “Last Updated” date.
10. Contact Us
For questions or concerns regarding this Privacy Policy, you can reach us at:
EG Power
Email: [harbhinder.chahal@gmail.com]
Phone: [+91 94655 50845]
